Delivery

Delivery in the UK is calculated during the checkout process on our website.

We use official partners to ensure your delivery arrives undamaged and on time.

We hope you will be fully satisfied with your purchase but should you have a dispute regarding your delivery please contact us via our website.

Returns can only be accepted with a returns number provided through our website system.

All deliveries are insured using our carriers insurance.

 We will use www.myhermes.co.uk or Royal Mail.

Packaging & Delivery - Experience Days Gift Pack

Christmas Delivery Times 2016

We want to get your gifts out to you in plenty of time, so check the last posting dates to be sure of delivery before the big day or see the last delivery dates below.

Royal Mail First Class - 12pm Saturday 17th December

Royal Mail First Class Recorded Delivery - 12pm Saturday 17th December

Royal Mail Special Delivery Guaranteed - 2pm Tuesday 20th December

(We will continue to dispatch after these dates, but cannot guarantee delivery before Christmas.)

As soon as you place your order this gift pack will wing its way to you (or the recipient) containing the experience voucher (usually valid for 9 months from date of purchase), and instructions on how to use your voucher.

Delivery

We will use www.myhermes.co.uk or Royal Mail for standard delivery which is charged at £3.10 (minimum).

Royal Mail 1st Class Post, usual delivery time is 1-3 working days. Recorded Delivery is charged at £3.99, usual delivery time is 1-3 working days with a proof of delivery signature. Please note that, unfortunately, we must wait up to 30 working days (or 55 working days for overseas deliveries) before we are able to refund or replace items missing in transit. In order for us to investigate further, you must advise us of non-receipt of your gift pack within 21 days from the purchase date.

All experience gift packs are dispatched under plain cover, on the day you order if we receive your order before 2pm within the UK. Please note that if you place your order after 2pm on Friday, it won’t be dispatched from our office until Monday. Please remember to allow extra time for deliveries around special occasions such as Christmas, Valentine’s Day, Mother’s and Father’s Day.

If you require your pack to be sent to Europe or Worldwide please call 0161 327 2017 if you are calling from the UK, or +44  161 327 2017 from outside the UK, for a quote.

Recorded Delivery is available for delivery with 1-3 working days at the following costs but remember someone should be in to sign for it on the day. These orders must be received before 2pm.

1-2 vouchers £3.99

3-4 vouchers £4.99

5-9 vouchers £6.50

Special Delivery is available within the UK for next working day delivery at the following costs, but remember someone should be in to sign for it on the day. These orders must also be received before 2pm.

1-2 vouchers £7.99

3-4 vouchers £9.99

5-9 vouchers £11.99

Saturday Special Delivery is available within the UK for the nearest Saturday delivery at the following costs, but remember someone should be in to sign for it on the day. These orders must be received before 2pm.

1-2 vouchers £11.95

3-4 vouchers £13.95

5-9 vouchers £15.95

Experience gift packs can be sent to you or direct to your recipient. Please note we cannot dispatch your experience gift pack until payment has been received and verified.